Front office as a service
Stop hiring front desk staff.
Presence Hospitality runs your reception from one central hub. Guests check in on their own, and when they need someone, a trained receptionist appears in your lobby as a life-size hologram. Day, night, or both.
Built for independent hotels and hostels · Live in the Netherlands
A company of RB Horeca
The problem
The problem
Labour costs are rising.Taxes are rising.Guests still expect a warm welcome at 3 a.m.
Hotels are under pressure to keep service levels high while protecting margins. Presence Hospitality helps you adapt by centralising reception, without sacrificing the guest experience.
Structural cost pressure
Rising labour costs and increasing tax pressure (city tax + VAT) squeeze margins. A fully staffed 24/7 desk becomes financially inefficient, especially for smaller properties.
Inefficient staffing model
Nights and off-peak hours bring long idle time, yet the desk still needs full coverage. Staffing costs stop matching actual guest demand.
Operational fragmentation
Staff shortages, high turnover and multi-location complexity make consistent service hard. The guest experience changes from shift to shift and property to property.
The guest journey
How it works
From the front door to the room, without a queue, and never without a person when it matters.
- Step 01 / 06
Arrive
Your guest walks into the lobby. No queue, no bell, no waiting for someone to come back from the back office.
- Step 02 / 06
Check in at the kiosk
They enter their last name and booking number. The reservation is pulled from your PMS, ID is verified and payment is taken on the spot.
- Step 03 / 06
Something needs a human
A card that won't go through. A booking under a different name. A question about parking.
- Step 04 / 06
One tap to call
The guest presses call on the Holobox. The call goes straight to the Presence Hospitality hub.
- Step 05 / 06
A person appears
A trained receptionist answers live and appears as a life-size hologram, at eye level, face to face.
- Step 06 / 06
Sorted
The agent resolves it directly in your systems: payment, key reset, room details. Your guest heads upstairs.
Want to see it with your own eyes?
Book a demoThe Holobox
Not a video call. A presence.
Real, trained receptionists deliver a high-end 4K telepresence experience across all your locations. They work from a dedicated studio at our hub, so to your guest it feels like someone is really there.
Mini or full-size Holobox, in your lobby or at reception.
Real people, never a recording or a chatbot.
Multilingual agents; language profiles agreed per hotel.
Welcome to your presence.
Why hotels switch
Less desk. More hospitality.
Structural cost reduction.
up to40–65%¹savings on front office costs, while keeping full coverage.
Night, day, or around the clock. Coverage from one central hub.
Predictable cost.
A monthly service fee based on your rooms, service hours and volume. No overtime, no last-minute replacements to organise.
¹ Estimate based on the Presence Hospitality operating model. Actual savings depend on property size, service hours and volume.
See the full solutionReady to see it live?
Book a demo with a real receptionist in the Holobox.